How far in advance should I book? ▾
We recommend booking at least 1–2 weeks in advance, especially for weekend dates in spring and summer. That said, if you need a last-minute rental, give us a call or text — we'll do our best to make it happen!
What is your cancellation and weather policy? ▾
We monitor weather closely for every event. If winds exceed 15–20 mph or there is lightning within 10 miles, we'll need to cancel for safety. In weather cancellation cases, you receive a full refund or free reschedule. For customer-initiated cancellations within 14 days of the event, the deposit is non-refundable but can be applied to a reschedule.
What surface can the bounce house be set up on? ▾
We can set up on grass (preferred), concrete, or asphalt. For grass setups we use rebar stakes, and for hard surfaces we use sandbags. Please ensure the area is clear of rocks, sprinkler heads, and overhead power lines before our arrival.
Do I need to provide electricity? ▾
Yes — you need a standard 110V outlet within 50 feet of the setup area. If there's no power access, let us know when booking and we can bring a generator for an additional fee.
How much space do I need? ▾
Plan for the unit's footprint plus 3–4 feet of clearance on all sides. Most units fit in a standard backyard. For combo units and water slides, you'll need more space — we'll confirm during booking.
What are the safety rules? ▾
No shoes, no silly string, no confetti or sharp objects, no food or drinks inside, no flips or roughhousing. Always have adult supervision. We'll review all rules at setup and provide a safety briefing. A signed rental agreement and waiver is required for every rental.
How do I pay and how much is the deposit? ▾
We require a 25% deposit at booking to hold your date. The remaining balance is due on delivery day. We accept cash, Zelle, Venmo, and major credit cards. The deposit is non-refundable for customer cancellations within 14 days.
Are you insured? ▾
Yes — AZ Bouncers & Party Rentals is fully licensed and insured with general liability coverage. We can provide a Certificate of Insurance (COI) to venues, HOAs, or schools upon request. Just let us know at the time of booking.
Do you deliver to parks or venues? ▾
Absolutely! We deliver to homes, parks, churches, schools, and venues throughout the East Valley. For park rentals you may need a park permit from your city — check with Gilbert Parks & Recreation if applicable. We'll need electrical access or can bring a generator.
